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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Untuk melengkapkan pemulangan anda, kami memerlukan resit atau bukti pembelian.
Tolong jangan hantar pembelian anda kembali kepada pengilang.
Terdapat situasi tertentu di mana hanya sebahagian bayaran balik diberikan:
- Tempah dengan tanda-tanda penggunaan yang jelas
- CD, DVD, pita VHS, perisian, permainan video, pita kaset atau rekod vinil yang telah dibuka.
- Mana-mana item yang tidak dalam keadaan asalnya, rosak atau hilang bahagian atas sebab-sebab bukan disebabkan kesilapan kami.
- Mana-mana item yang dipulangkan lebih daripada 30 hari selepas penghantaran
Bayaran balik
Setelah pemulangan anda diterima dan diperiksa, kami akan menghantar e-mel kepada anda untuk memberitahu anda bahawa kami telah menerima item anda yang dipulangkan. Kami juga akan memberitahu anda tentang kelulusan atau penolakan bayaran balik anda.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Kami hanya menggantikan barang jika ia rosak atau rosak. Jika anda perlu menukarnya dengan item yang sama, hantarkan e-mel kepada kami di {email address} dan hantar item anda ke: {physical address}.
Hadiah
Jika item tersebut ditandakan sebagai hadiah apabila dibeli dan dihantar terus kepada anda, anda akan menerima kredit hadiah untuk nilai pemulangan anda. Sebaik sahaja item yang dikembalikan diterima, sijil hadiah akan dihantar kepada anda.
Jika item itu tidak ditandakan sebagai hadiah semasa dibeli, atau pemberi hadiah telah menghantar pesanan kepada diri mereka sendiri untuk diberikan kepada anda kemudian, kami akan menghantar bayaran balik kepada pemberi hadiah dan mereka akan mengetahui tentang pemulangan anda.
Penghantaran pulangan
Untuk memulangkan produk anda, anda harus menghantar produk anda ke: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.